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FAQs

FREQUENTLY ASKED QUESTIONS

If for any reason your order did not arrive within 5-35 business days from the purchase date due to factors that often affect international shipments, such as holidays, customs, and weather delays. Please contact us at support@iigears.com and we will resolve your issue right away.


How long will it take for my order to arrive?

We will process and ship your order the same day or within 1-5 business days. Shipping time will vary based on your location, as we can't control the speed. The arrival time is between 5-35 business days. If for any reason you did not receive your order within 35 days please contact us support@iigears.com

Why are you guys giving away free stuff?

All of our "free stuff" are promotional products. Many customers think it's too good to be true there must be a catch. The only catch is that the shipping will be at your cost.

Why are a lot of products on sale?

We work with many distributors to find the best deals for our customers.

Which days do you ship?

Our warehouse ships orders from Monday - Friday excluding weekends and holidays. 

Where do you ship from?

We ship directly from the manufacturer (China). We have multiple fulfillment centers if you ordered multiple items please note that they may arrive separately. We also have a warehouse in the U.S.A.

Do you ship internationally?

Yes, we ship worldwide in most countries.

We ship by :

 

How do I check my tracking number?

Once you have made your purchase please allow 1-5 business days for processing and you can track your order on the track page.

 

I Didn't Receive My Tracking Number

If you have not received your tracking number please request it by emailing us at support@iigears.com

 

What  are the payment options?

    We accept all major credits and Paypal.

    Wrong address or variant.

    If you entered the wrong information for your order, please contact us at support@iigears.com  as soon as possible. We can't guarantee anything in this case as our orders are processed immediately after the purchase. 

    What's your return policy?

    We want to keep our customers satisfied. Although all sales are final, if for any reason the product is not as described, we will fully exchange it or refund your product. The shipping return will be at your own cost.  Email us at support@iigears.com  for any questions or concerns.

    I don't see the "Earn Rewards" Tab

    If do you do see the "earn rewards" tab we are updating it, but do not worry you will still receive points after your purchase.

    Do your Products Come With A Warranty.

    All of our products are final sale, we do not offer any warranty depending on a certain product. Please read the description of the product if it offers warranty.

    Is my personal information safe?

    iigears offer the highest security solutions to protect your personal information. Your credit card and personal details are encrypted during transmission using SSL (Secure Socket Layer) which is used on the internet for payments to be processed safely.

    Shipping Policy

    We ship by :

    All items will 3-10 business days to process.  Here is an estimate of the shipping times.  Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.

     Location

    Estimated Shipping Time

    United States

    5-20 business days

    Canada, Europe

    7-40 business days

    Australia, New Zealand

    7-45 business days

    Mexico, Central America, South America

    10-60 business days 


    SHIPPING POLICY

     

    IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. Please enter the correct shipping details when checking out. If you realize you have made an error, simply e-mail us at support@iigears.com as soon as possible.


    iiGears is not responsible for destination country tax and/or any duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.

    iiGears  will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.

    Please note that due to high demand our products are manufactured upon purchase. Please allow 1 - 4 weeks before you receive the item at your door.